maxwin Privacy Policy

1 Introduction

maxwin ("maxwin," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the maxwin online casino platform ("Platform"), accessible at maxwin.asia. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by maxwin in connection with the Platform. It should be read alongside our Terms & Conditions, which govern your use of the Platform.

maxwin acts as the Data Controller for the personal data collected through the Platform. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 15 of this Policy.

2 Personal Data We Collect

maxwin collects the following categories of personal data from users of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Nationality and country of residence;
• Email address;
• Philippine mobile number;
• Residential address (barangay, city/municipality, province).

2.2 Verification & KYC Data

• Government-issued photo ID (Philippine passport, driver's license, SSS/UMID card, PhilSys national ID, or equivalent);
• Proof of address documents;
• Selfie or live photo for identity verification purposes;
• Source of funds documentation where required by anti-money laundering regulations.

2.3 Financial Data

• GCash or Maya mobile wallet account details (account name and registered number);
• Philippine bank account details (bank name, account name, account number) for bank transfer transactions;
• Debit card details where applicable;
• Transaction history, including deposit and withdrawal records.

2.4 Gaming & Activity Data

• Game play history, including games played, wagers placed, and outcomes;
• Session duration and login timestamps;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 8);
• Platform access logs and error reports.

2.6 Communications Data

• Records of your communications with maxwin customer support;
• Survey responses and feedback submissions;
• Marketing preferences and opt-in/opt-out records.

3 How We Collect Your Data

maxwin collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Data collected automatically when you access the Platform, including technical and device data via cookies, log files, and similar technologies;
• Third-party sources: Data received from identity verification service providers, payment processors (GCash, Maya, Philippine banks), fraud prevention services, and regulatory authorities where permitted by law;
• Publicly available sources: Information from public records or databases used to verify your identity or comply with legal obligations.

4 How We Use Your Personal Data

maxwin uses your personal data for the following purposes:

maxwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, maxwin processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act;
• Legitimate interest: Processing necessary for maxwin's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

maxwin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:

6.1 Service Providers

Trusted third-party service providers who assist in operating the Platform, including identity verification providers, payment processors (GCash, Maya, Philippine banks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on maxwin's instructions and in accordance with applicable data protection laws.

6.2 Regulatory & Law Enforcement Authorities

PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law, court order, or regulatory directive. maxwin will disclose only the minimum data necessary to satisfy such requirements.

6.3 Fraud Prevention & Security

Fraud prevention agencies and security service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the Platform.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of maxwin's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

7 Data Retention

maxwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA requirements;
• Gaming activity data: Retained for three (3) years from the date of the activity, or longer if required for dispute resolution or regulatory purposes;
• Communications data: Retained for two (2) years from the date of the communication, unless a longer period is required for legal proceedings;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, maxwin will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8 Cookies & Tracking Technologies

maxwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled;
• Functional cookies: Remember your preferences and settings, such as language and display options, to improve your experience;
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us understand usage patterns and improve our services;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. maxwin does not use third-party advertising cookies or behavioral tracking cookies for external advertising purposes.

9 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by maxwin:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. maxwin will respond to all verified requests within thirty (30) days of receipt.

10 Data Security

maxwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity data;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication for administrative access to data systems;
• Staff training on data protection and information security practices.

11 Children's Privacy

If you are a parent or guardian and believe that a minor has registered on the maxwin Platform, please contact us immediately using the details in Section 15 so that we can take appropriate action.

12 International Data Transfers

maxwin primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or identity verification services operating internationally.

Where such transfers occur, maxwin ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations. maxwin will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

13 Third-Party Links

The maxwin Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the maxwin Platform and does not cover the data practices of any third-party websites. maxwin is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14 Updates to This Privacy Policy

maxwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory obligations. When material changes are made, maxwin will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when it was last updated. Your continued use of the maxwin Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. The NPC can be reached through their official government channels.