Your privacy matters to us. This Privacy Policy explains exactly how maxwin collects, uses, stores, and protects your personal information when you use our platform.
Six core principles that guide how maxwin handles your personal data.
maxwin uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data from unauthorized access at all times.
maxwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is yours — we only use it to operate and improve the platform.
We clearly tell you what data we collect, why we collect it, and how long we keep it. No hidden data harvesting, no vague catch-all clauses buried in fine print.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. maxwin honors these rights fully.
maxwin complies with the Philippine Data Privacy Act (RA 10173), PAGCOR data handling requirements, and applicable Anti-Money Laundering regulations governing player data.
In the unlikely event of a data breach affecting your personal information, maxwin will notify you and the National Privacy Commission within the timeframes required by Philippine law.
maxwin ("maxwin," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the maxwin online casino platform ("Platform"), accessible at maxwin.asia. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.
This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by maxwin in connection with the Platform. It should be read alongside our Terms & Conditions, which govern your use of the Platform.
maxwin acts as the Data Controller for the personal data collected through the Platform. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 15 of this Policy.
maxwin collects the following categories of personal data from users of the Platform:
maxwin collects personal data through the following means:
maxwin uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | Identity, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Providing gaming services | Gaming and activity data | Contract performance |
| Fraud prevention and security | Technical, financial, identity data | Legitimate interest / legal obligation |
| Anti-money laundering compliance | Identity, financial, KYC data | Legal obligation |
| Responsible gaming monitoring | Gaming activity, account data | Legal obligation / legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Marketing communications (opt-in only) | Contact data, preferences | Consent |
| Platform improvement and analytics | Technical, gaming activity data | Legitimate interest |
maxwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, maxwin processes your personal data on the following legal bases:
maxwin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and permitted by law:
Trusted third-party service providers who assist in operating the Platform, including identity verification providers, payment processors (GCash, Maya, Philippine banks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on maxwin's instructions and in accordance with applicable data protection laws.
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law, court order, or regulatory directive. maxwin will disclose only the minimum data necessary to satisfy such requirements.
Fraud prevention agencies and security service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the Platform.
In the event of a merger, acquisition, or sale of all or part of maxwin's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
maxwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, maxwin will securely delete or anonymize your personal data in accordance with its data disposal procedures.
maxwin uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. maxwin does not use third-party advertising cookies or behavioral tracking cookies for external advertising purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by maxwin:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. maxwin will respond to all verified requests within thirty (30) days of receipt.
maxwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
The maxwin Platform is strictly intended for adults aged 21 years and older. maxwin does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the maxwin Platform, please contact us immediately using the details in Section 15 so that we can take appropriate action.
maxwin primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or identity verification services operating internationally.
Where such transfers occur, maxwin ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations. maxwin will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.
The maxwin Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the maxwin Platform and does not cover the data practices of any third-party websites. maxwin is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
maxwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory obligations. When material changes are made, maxwin will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.
The effective date at the top of this Policy indicates when it was last updated. Your continued use of the maxwin Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:
maxwin Data Protection Officer
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the maxwin Platform
Response Time: Within 30 days for formal data rights requests
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. The NPC can be reached through their official government channels.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust maxwin for fair games, fast GCash payouts, and rock-solid privacy. 21+ only. Play responsibly.